My email address or password isn't accepted, what should I do?

If your email address or password is not recognised then please retype both again, be very careful to avoid any spelling mistakes and check your CAPS LOCK button is not active. 

If you are certain that your password and email address are correct then you should click the 'Forgot password?' link and enter your email address into the field, we will then email your password to your registered email address. 

You can then try logging in again. If you are still unsuccessful then please use the 'Contact support' link in the right column and let us know the exact steps you have taken whilst trying to log in.

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